This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Are my Security Expert readers compatible with Security Expert mobile credentials?
Product Line:
EcoStruxure Security Expert
Resolution:
With Security Expert mobile application, you can use your smartphone or mobile device as your access credential for maximum convenience using Bluetooth®, NFC, or Shake to Unlock. With support for most modern iOS and Android devices, you can present a mobile credential to a reader to unlock the door. The mobile credential is associated with a user record in SP-C-WEB or Security Expert and authenticated by a secure cloud-based server.
Requires an NFC / Bluetooth® capable device and Security Expert Readers with firmware build 178 or above. To find out a reader's firmware version send an email to technical support with the serial number(s). Technical support will check with manufacturing to determine which firmware version has been loaded into a reader.
Are my Security Expert readers compatible with Security Expert mobile credentials?
Product Line:
EcoStruxure Security Expert
Resolution:
With Security Expert mobile application, you can use your smartphone or mobile device as your access credential for maximum convenience using Bluetooth®, NFC, or Shake to Unlock. With support for most modern iOS and Android devices, you can present a mobile credential to a reader to unlock the door. The mobile credential is associated with a user record in SP-C-WEB or Security Expert and authenticated by a secure cloud-based server.
Requires an NFC / Bluetooth® capable device and Security Expert Readers with firmware build 178 or above. To find out a reader's firmware version send an email to technical support with the serial number(s). Technical support will check with manufacturing to determine which firmware version has been loaded into a reader.
Released for: Schneider Electric Egypt and North East Africa
