This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
When trying to access the Trending&Forecasting tab in ION7550 or ION7650 webserver, it doesn't show a graph.
Environment:
PowerLogic ION7550/7650 series
Resolution:
This might be due to the fact that Trending and Forecasting on the web server requires ActiveX control, which is only available on Microsoft web browsers.
Try using Internet Explorer for example to view this page.
If you still have problems viewing the trends, please install the ProEssentials Graph application attached. This is installed by default with ION Setup but in case you don't have it you'll have to install it manually.
Released for: Schneider Electric Egypt and North East Africa
