How to upgrade the connected room solution

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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

How to upgrade the connected room solution "CRS" modules?

Issue:
How to get the firmware file for CRS modules and upload it the modules?

Product Line:
EcoStruxure Building Operation, Connected Room Solution

Resolution:
The firmware for the CRS modules is contained within the RP-C firmware package. Online CRS modules will be updated automatically once the RP-C firmware has been applied. To view the upgrade status/progress, select the Room Bus folder and add properties as below:
Room Bus view

Please check the below link to download latest SmartX IP Controller firmware package, The firmware is delivered in a universal package file that contains all firmware files for all SmartX IP Controller products:
https://ecobuilding.schneider-electric.com/ecostruxure-building-operation/software-and-firmware/firmware#tab/documents
Read the release notes carefully before applying the upgrade:
https://ecobuilding.schneider-electric.com/ecostruxure-building-operation/software-and-firmware/release-notes#tab/documents
Firmware update instructions:
https://ecostruxure-building-help.se.com/bms/Topics/show.castle?id=11547

Released for: Schneider Electric Egypt and North East Africa

Published on:6/28/2020Last Modified on:9/19/2025

Range:

The Connected Room Solution

Range:

The Connected Room Solution

Released for: Schneider Electric Egypt and North East Africa

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