This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
How to get the firmware file for SmartX sensors and upload it to sensors?
Product Line:
EcoStruxure Building Operation, SmartX living space sensors.
Resolution:
The SmartX Sensor firmware is upgraded automatically as needed after the host controller firmware is upgraded. It can be verified in the properties of the Room unit device as shown below or on in the Device Report.
WARNING: SmartX IP controllers update the SmartX Sensor firmware in the background after the upgrade process seems to be complete as viewed in the Firmware Upgrade Viewer. It can take several minutes per SmartX Sensor to transfer files and restart them. During this time, SmartX Sensor may appear offline and sensor data will be unavailable.
How to get the firmware file for SmartX sensors and upload it to sensors?
Product Line:
EcoStruxure Building Operation, SmartX living space sensors.
Resolution:
The SmartX Sensor firmware is upgraded automatically as needed after the host controller firmware is upgraded. It can be verified in the properties of the Room unit device as shown below or on in the Device Report.
WARNING: SmartX IP controllers update the SmartX Sensor firmware in the background after the upgrade process seems to be complete as viewed in the Firmware Upgrade Viewer. It can take several minutes per SmartX Sensor to transfer files and restart them. During this time, SmartX Sensor may appear offline and sensor data will be unavailable.
Released for:Schneider Electric Egypt and North East Africa
