This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Communication error when attempting to log in to the Security Expert Web Client. To view a communication fault/failure, open the Windows Event Viewer.
Product Line:
Security Expert, SX-WEB
Resolution:
This issue is commonly caused by security binding inconsistencies between the Security Expert Data Server and the Security Expert SOAP Service. Please check below steps:
1. Navigate to the Security Expert installation folder and open the SecurityExpertSV.exe.config file.
2. Search for the following tag: <security mode="None" />
3. In a new file explorer window, navigate to C:\inetpub\wwwroot\SecurityExpertSOAPService,
4. Open the web.config file and search for the same tag: <security mode="None" />
5. If the tag is NOT found in the SecurityExpertSV.exe.config file but IS found in web.config file, remove the tag from the web.config file.
6. If the tag IS found in SecurityExpertSV.exe.config file but NOT found in web.config file, add the tag to the web.config file, in the same location as it appears in the SecurityExpertSV.exe.config file.
Communication error when attempting to log in to the Security Expert Web Client. To view a communication fault/failure, open the Windows Event Viewer.
Product Line:
Security Expert, SX-WEB
Resolution:
This issue is commonly caused by security binding inconsistencies between the Security Expert Data Server and the Security Expert SOAP Service. Please check below steps:
1. Navigate to the Security Expert installation folder and open the SecurityExpertSV.exe.config file.
2. Search for the following tag: <security mode="None" />
3. In a new file explorer window, navigate to C:\inetpub\wwwroot\SecurityExpertSOAPService,
4. Open the web.config file and search for the same tag: <security mode="None" />
5. If the tag is NOT found in the SecurityExpertSV.exe.config file but IS found in web.config file, remove the tag from the web.config file.
6. If the tag IS found in SecurityExpertSV.exe.config file but NOT found in web.config file, add the tag to the web.config file, in the same location as it appears in the SecurityExpertSV.exe.config file.
Released for: Schneider Electric Egypt and North East Africa
