This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue :
Easergy Studio password reset
Environment/Product line:
Micom relays
Resolution :
Please uninstall the Easergy Studio installed previously (please retain the data models and project files) and install again
with the installer file saved on your PC (not in the memory key or external hard disk).
Please run the installation file as Administrator(run as Administration) and English language.
In case that does not work, please write the email to our customer care with the snap shot of the error and device details to investigate further .
Easergy Studio password reset
Environment/Product line:
Micom relays
Resolution :
Please uninstall the Easergy Studio installed previously (please retain the data models and project files) and install again
with the installer file saved on your PC (not in the memory key or external hard disk).
Please run the installation file as Administrator(run as Administration) and English language.
In case that does not work, please write the email to our customer care with the snap shot of the error and device details to investigate further .
Released for: Schneider Electric Egypt and North East Africa
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