This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
SP-C controller is online but doesn't reply to ping request.
Environment:
EcoStruxure Security Expert, SP-C
Resolution:
As a Cybersecurity enhancement, ping is disabled by default for the onboard Ethernet connection on SP-C with firmware V2.08.825 or higher. It can be re-enabled via Controller Commands. You can also check SP-C online status on the Security Expert software or via the SP-C web interface.
SP-C controller is online but doesn't reply to ping request.
Environment:
EcoStruxure Security Expert, SP-C
Resolution:
As a Cybersecurity enhancement, ping is disabled by default for the onboard Ethernet connection on SP-C with firmware V2.08.825 or higher. It can be re-enabled via Controller Commands. You can also check SP-C online status on the Security Expert software or via the SP-C web interface.
Released for: Schneider Electric Egypt and North East Africa
