This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
Installing Botzware 5.x after a failed install will cause the 2nd install to get stuck
Product Line:
NetBotz
Environment:
NBRK0750 NBWL0755
Cause:
It's been seen where trying to reinstall the current firmware on a NetBotz 75x unit can cause an exception. Trying to reinstall again will cause the NetBotz to become unresponsive.
Resolution:
Simply power cycling the device should allow the unit to fully boot back to the original firmware.
Please note that this may happen with any failed upgrade.
Installing Botzware 5.x after a failed install will cause the 2nd install to get stuck
Product Line:
NetBotz
Environment:
NBRK0750 NBWL0755
Cause:
It's been seen where trying to reinstall the current firmware on a NetBotz 75x unit can cause an exception. Trying to reinstall again will cause the NetBotz to become unresponsive.
Resolution:
Simply power cycling the device should allow the unit to fully boot back to the original firmware.
Please note that this may happen with any failed upgrade.
Released for: Schneider Electric Egypt and North East Africa
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