This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
NetBotz 5.x private proxy launch fails if HTTP is disabled after discovery.
Product Line:
NetBotz 5.3
Environment:
NBRK0750
NBWL0755
NBPD0165
APC SNMP devices
Cause:
Discovery with HTTP enabled configures Private Proxy to use HTTP automatically. If HTTP is disabled on the NetBotz camera 165 or any private side SNMP device, launching to the device will fail.
Resolution:
If HTTP needs to be disabled on the device, do it before discovery on the private LAN. If this change is made afterwards and you want to be able to launch to the device, you will have to delete the device and re-add it.
Please note that on version prior to 5.3, HTTP must remain enabled for the private proxy to work.
NetBotz 5.x private proxy launch fails if HTTP is disabled after discovery.
Product Line:
NetBotz 5.3
Environment:
NBRK0750
NBWL0755
NBPD0165
APC SNMP devices
Cause:
Discovery with HTTP enabled configures Private Proxy to use HTTP automatically. If HTTP is disabled on the NetBotz camera 165 or any private side SNMP device, launching to the device will fail.
Resolution:
If HTTP needs to be disabled on the device, do it before discovery on the private LAN. If this change is made afterwards and you want to be able to launch to the device, you will have to delete the device and re-add it.
Please note that on version prior to 5.3, HTTP must remain enabled for the private proxy to work.
Released for: Schneider Electric Egypt and North East Africa
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