This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Netbotz 750/755 | Using Special Characters for Root and Superuser Password
Product Line:
Netbotz 5.x
Environment:
NBRK0750, NBWL0755, potentially any firmware
Cause:
While most special characters for the root and superuser password are supported, including % or + in your passwordwill lock you out.
When the password has any of the 2 unsupported special characters, the appliance will accept the password without any error message. However, logging in with the password will prompt an error that the username or password is incorrect.
Resolution:
These special characters !@#$^&*<>?-=./”()|are accepted by the appliance. Any combination of these characters should work.
If your root or superuser password includes % or +, follow the password reset procedure below.
NetBotz 750 | Resetting a Lost Root Account Password
NetBotz 700 | Resetting a Lost Super User (Web UI) Account Password
Product Line:
Netbotz 5.x
Environment:
NBRK0750, NBWL0755, potentially any firmware
Cause:
While most special characters for the root and superuser password are supported, including % or + in your passwordwill lock you out.
When the password has any of the 2 unsupported special characters, the appliance will accept the password without any error message. However, logging in with the password will prompt an error that the username or password is incorrect.
Resolution:
These special characters !@#$^&*<>?-=./”()|are accepted by the appliance. Any combination of these characters should work.
If your root or superuser password includes % or +, follow the password reset procedure below.
NetBotz 750 | Resetting a Lost Root Account Password
NetBotz 700 | Resetting a Lost Super User (Web UI) Account Password
Released for:Schneider Electric Egypt and North East Africa
