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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
SSH script fails to run from PowerChute Network Shutdown with error (java.nio.charset.MalformedInputException: Input length = 1)

Issue:
Configured PowerChute Network Shutdown to run an SSH script, which fails to run and records an error (java.nio.charset.MalformedInputException: Input length = 1).

Product:
PowerChute Network Shutdown version 4.3, 4.4, 4.4.1

Environment:
All support Windows OS

Cause:
The wrong encoding was selected for the script text file.

Solution:
PowerChute Network Shutdown will support text file encoding UTF-8. Save the text file with the required encoding, and PowerChute will trigger it.
SSH Script Encoding

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