This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
When you first connect the battery, you need to connect the UPS to utility power before turning it on.
Product Line:
Smart-UPS
Environment:
SMTL2200RM2UC, SMTL2200RM2UCNC, SMTL3000RM2UC, SMTL3000RM2UCNC - All Serial Numbers
Cause:
The Lithium-Ion battery needs to wake-up the first time by applying AC input power to the UPS, before the UPS can power up on battery (“Cold-Start”)
Resolution:
Connect the UPS to AC power to start up. After the battery is powered up for the first time, the UPS can be cold-started (power up on battery) from then on.
When you first connect the battery, you need to connect the UPS to utility power before turning it on.
Product Line:
Smart-UPS
Environment:
SMTL2200RM2UC, SMTL2200RM2UCNC, SMTL3000RM2UC, SMTL3000RM2UCNC - All Serial Numbers
Cause:
The Lithium-Ion battery needs to wake-up the first time by applying AC input power to the UPS, before the UPS can power up on battery (“Cold-Start”)
Resolution:
Connect the UPS to AC power to start up. After the battery is powered up for the first time, the UPS can be cold-started (power up on battery) from then on.
Released for: Schneider Electric Egypt and North East Africa
This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
When you first connect the battery, you need to connect the UPS to utility power before turning it on.
Product Line:
Smart-UPS
Environment:
SMTL2200RM2UC, SMTL2200RM2UCNC, SMTL3000RM2UC, SMTL3000RM2UCNC - All Serial Numbers
Cause:
The Lithium-Ion battery needs to wake-up the first time by applying AC input power to the UPS, before the UPS can power up on battery (“Cold-Start”)
Resolution:
Connect the UPS to AC power to start up. After the battery is powered up for the first time, the UPS can be cold-started (power up on battery) from then on.
When you first connect the battery, you need to connect the UPS to utility power before turning it on.
Product Line:
Smart-UPS
Environment:
SMTL2200RM2UC, SMTL2200RM2UCNC, SMTL3000RM2UC, SMTL3000RM2UCNC - All Serial Numbers
Cause:
The Lithium-Ion battery needs to wake-up the first time by applying AC input power to the UPS, before the UPS can power up on battery (“Cold-Start”)
Resolution:
Connect the UPS to AC power to start up. After the battery is powered up for the first time, the UPS can be cold-started (power up on battery) from then on.
Released for: Schneider Electric Egypt and North East Africa
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