This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Problem: The battery "Replace By" date is not updating even after replacing the batteries in the UPS or a connected battery pack.
Product line: UPS models with SRT prefix
Note: This does not apply to SRTL3KRM1UC UPS models, or UPS models with SRTG prefix
Environment: All models, all serial numbers
Resolution:
For UPS systems with no external battery packs connected:
Note: This article will be updated at a later date to cover UPS systems with battery packs connected.
If the issue persists after performing the steps outlined above, please contact your local APC Technical Support and provide the following information:
Product line: UPS models with SRT prefix
Note: This does not apply to SRTL3KRM1UC UPS models, or UPS models with SRTG prefix
Environment: All models, all serial numbers
Resolution:
For UPS systems with no external battery packs connected:
- Disconnect the battery that is reporting an inaccurate "Replace By" date.
- Wait until the UPS LCD displays a "Battery Disconnected" event.
- Reconnect the battery. The UPS will prompt an acknowledgement message, and will require to confirm if the reconnected battery is new. Select Yes.
- Wait for 15 minutes and verify that the battery Install date and "Replace By" date have updated accordingly.
Note: This article will be updated at a later date to cover UPS systems with battery packs connected.
If the issue persists after performing the steps outlined above, please contact your local APC Technical Support and provide the following information:
- UPS Time: use the UPS LCD to navigate to Main Menu -> About -> UPS -> UPS Time
- RBC Summary: use the UPS LCD to navigate to Main Menu -> Status -> Battery -> RBC Summary
Released for:Schneider Electric Egypt and North East Africa
