Issue: What should I do to transfer the subscription plan of my EcoStruxure Ready Smart-UPS with an active subscription plan, if the UPS was replaced?
Product Line: EcoStruxure Ready or SmartConnect-enabled Smart-UPS models
Cause: In some cases, the warranty replacement of EcoStruxure Ready Smart-UPS with an active subscription is required. In these cases, the subscription will not be transferred automatically to the replacement UPS.
Resolution: Please contact your local APC Tech Support to request the transfer of any active subscription plans to the replacement UPS.
Product Line: EcoStruxure Ready or SmartConnect-enabled Smart-UPS models
Cause: In some cases, the warranty replacement of EcoStruxure Ready Smart-UPS with an active subscription is required. In these cases, the subscription will not be transferred automatically to the replacement UPS.
Resolution: Please contact your local APC Tech Support to request the transfer of any active subscription plans to the replacement UPS.
Released for: Schneider Electric Egypt and North East Africa
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales inquiry online and an expert will connect with you.
