Issue

This is a known issue with the OFS tool supplied along with the EPO v2021/v2022 installer in which it is failing to get licenses from EPO.

Environment

EcoStruxure Power Operation (EPO) 2021 / 2022.

Resolution

This is a known issue with the OFS tool supplied along with the EPO v2021/2022 installer and same has been fixed in the latest version of OFS. Hence it is recommended to uninstall existing version of OFS v3.62 and install the latest version of OFS 3.63 Service Pack 2 available at this link -

OFS Uninstall/Install Procedure:

1>   Go to control panel and uninstall the OFS v3.62.

2>   Download the latest version of OFS v3.63 with SP2 (OFS_V3.63_4904_SP2_L.iso) from this link-https://www.se.com/sg/en/download/document/OFS_3_63_4904_SP2/

3>   Install the OFS v3.63  downloaded at step-2 and use below details during installation

a.     PartNumber "TLXCDOFS"
b.     Serial number "12345678910"

For more information refer below SE exchange community link (v2022 Release & Updates Install Procedure) and we recommend downloading the latest version of installer ISO files available at below link -

https://community.se.com/t5/EcoStruxure-Power-Operation/v2022-Release-amp-Updates-Install-Procedure/m-p/416561/thread-id/6058

Note: This KB Article supersedes the FAQ000243121.

Released for: Schneider Electric Egypt and North East Africa