Issue:
What are the ways to format or reset an APC by Schneider Electric Network Management Card (NMC) back to defaults or factory settings?

Product Line:
NMC2 and NMC3 (AP9630, 31, 35 - AP9640, 41, 43)

Answer:

Sometimes issues may render a network management card unusable and/or inaccessible. APC by Schneider Electric provides ways to resolve such issues. A format on an APC by Schneider Electric NMC is a useful procedure in case of the following  :
 

1. A card becomes unresponsive and/or is with a possible corrupted firmware.
2. The password for an APC by Schneider Electric NMC has been lost and/or forgotten.
3. If an end user wants to reset the card and ALL of its settings permanently to defaults.

A format does not only reset the card but, also attempts to recover from a firmware issue. This procedure is not available on an APC by Schneider Electric NMC 1 (ap9617, ap9618, ap9619) or the legacy ap9606.

Section 1 Manual : 
 

Section 2 Through standard command line (SSH / Telnet / Direct Connection ): 
 

NMC2 or NMC3 (All firmware)

1. Enter the command line either by Telnet / SSH or Direct Connection (This is also outlined as a part of FAQ FA156064 )
2. Once on the APC prompt, issue the "format" command
3. The system is going to ask a confirmation. Respond with "YES" to continue or just press ENTER to cancel
4. You may issue a "REBOOT" command
5. The NMC will take a couple of minutes to complete the reboot and format process

 

Section 3 Through BOOT MONITOR command line ( Direct Connection ):
 

NMC2 (6.X Firmware and above)
 

1. Enter the command line via Direct Connection using Teraterm (This is also outlined as a part of FAQ FA293874 )
2. Once on the BM Prompt, issue the command "factory_reset"
3. The system is going to ask a confirmation. Respond with "factory_reset_confirm" to continue
4. The NMC will take a couple of minutes to complete the reboot and format process
5. Issue a "boot" command to return to the normal APC command console

NMC3 (all firmware)
 

1. Enter the command line via Direct Connection using Teraterm (This is also outlined as a part of FAQ FA293874 )
2. Once on the BM Prompt, issue the command "format"
3. The system is going to ask a confirmation. Respond with "yes" to continue
4. The NMC will take a couple of minutes to complete the reboot and format process
5. Issue a "boot" command to return to the normal APC command console

If you have any clarifications and/or requests for the above mentioned available information, please feel free to contact us at 1-800-800-4272 or chat with our technical support representatives.

Released for: Schneider Electric Egypt and North East Africa