Issue:
NetBotz appliance config gets wiped out after a period of time with Rack Access 170s connected.
Product Line:
NetBotz
Environment:
NBPD0170, NBPD0170, NBPD0172
Supported NetBotz appliance
Cause:
On Botzware prior to 4.5.2, If a NetBotz Rack Access pod 170 label is changed, subsequent HID card swipes will cause increasing corruption on the NetBotz appliance. Eventually, this will cause an issue where the device will lose it's configuration.
Resolution:
If you are running into this issue, you will need to reset the appliance to the default, then upgrade to 4.5.2 or higher. If you do not reset the configuration or if you pull a backup from prior version that had the issue, the issue will potentially continue to happen. K-base FA158175 explains how to reset the NetBotz configuration or do a "configreset" on a NetBotz appliance.
Released for: Schneider Electric Hong Kong
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.
