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Search FAQs

Native serial shutdown on Microsoft Windows OS

Issue:
Not able to configure Native serial shutdown on Microsoft Windows OS.

Product:
Native serial shutdown

Environment:
Microsoft Windows Vista, Windows 7, 8, 10, Windows server 2008, 2010, 2012, 2016, 2019

Cause:
Microsoft has removed the serial UPS support from its operating systems.

Solution:
For Smart-UPS switch connection type and use USB or install PowerChute Business Edition.
For Back-UPS switch connection type and use USB.