Question 1

Video: Creating a report subscription to email on an alarm in Power Monitoring Expert

Accepted Answer

Product LinePower Monitoring ExpertEnvironmentEvent Watcher Manager and Web ApplicationsResolutionStep 1. Enter Subscription Email Configuration (SMTP Server, "From" Display Name, "From" Display Address) Launch Management ConsoleEnter username, passwordSelect Tools >> Reporting Configuration >> Reporting Configuration ManagerClick on the Subscriptions TabEnter the SMTP Server IP address, "From" Display Name, and "From" Email AddressPress OK Step 2. Create the Alarm Within Management Console, select Tools >> Reporting Configuration >> Event Watcher ManagerConfigure alarm using Event Watcher Manager Select NewGive the alarm a nameSelect the appropriate template Note: Custom templates can be created using the Template tab. For example a common use case is for Sag/Swell events only, please see FA407306. If desired, give the alarm a descriptionSelect the device(s) that the alarm will apply toPress OK Step 3. Create the report subscription Launch Web applicationEnter username, passwordClick on Reports tabCreate, Run and save the desired report: In the Report Library, Select Report type (or create a new one)Setup the report parametersGenerate the reportClick Save button Select the save location and press OK Create the report subscription: Click on Subscribe Customize the subscription nameSelect an output format of email Click Distribution listEnter the email address of each desired recipientOptional: Enter a subject for the email Under subscription schedule, select On AlarmSet deliver report on alarm to the alarm created in Step (1)Optional: You can click on to test the alarm.Click Save For How to set up a Comms Loss alarm through Event Watcher and send alert in form of a report subscription in ION Enterprise, SPM 7, or PME7.xx, please see FA275287.

Question 2

How to Brain Dead a Back-UPS unit. (Full UPS Logic Reset)

Accepted Answer

Issue:To brain dead a Back-ups is to purge the charge in the brain of the UPS.Product Line:Back-UPS, Back-UPS Pro, Easy UPSEnvironment:All serial numbers.Cause:Troubleshooting procedure often prescribed to clear some faults or unwanted behaviors.Resolution:To do this, follow these steps; Disconnect any attached load.Unplug the UPS from the wall socket.Disconnect the UPS' internal battery or the battery disconnect switch if any.Push and hold the ""On"" button on the UPS for 5 secondsReconnect internal battery or battery disconnect switch if any.Plug UPS in to known good power source.Turn UPS on.

Question 3

Default Webpage Username & Password for PowerLogic Meters and/or their Ethernet Communication Card (ECC)

Accepted Answer

Issue:In need of the default webpage username & password for PowerLogic meters with ethernet communication card.Product Line:ECC21 (ethernet communication card for CM3000 and CM4000 Series meters)PM8ECC (ethernet communication card for PM800 Series meters)PM5500 SeriesPM8000 SeriesEnvironment:WebpageResolution A power meter's webpage can be accessed by entering the meter's designated IP address into a web browser's address bar and logging in with the following default login information. MeterPasswordCM3000 (ECC21)adminCM4000 (ECC21)admin Note: ECC21 for CM3000 and CM4000 does not request for username. Note: To login to the web page of the CM3 and CM4, the Microsoft Silverlight extension must be installed on the web browser. If the webpage does not show menu items and you are using IE 11, please see ECC Web Page does not show menu items. | Schneider Electric USA MeterUsernamePasswordPM800 (PM8ECC)AdministratorGatewayPM8000User10 PM5500 default webpage credentials: Configuration areaUsernameDefault password/passcodeDisplay passcode-0000 (zero)For Firmware versions: PM5560 / PM5562 / PM5563 / PM5580 meter models: 2.9.9 and earlierPM5570 / PM5660 / PM5760 meter models: 3.2.9 and earlierPM5561 meter models: 10.9.9 and earlier Webpages and FTP Web masterProduct master user1user2pass1pass2For firmware versions: PM5560 / PM5562 / PM5563 / PM5580 meter models: 4.0.0 and abovePM5570 / PM5660 / PM5760 meter models: 6.0.0 and abovePM5561 meter models: 12.0.0 and above Webpages and FTP/FTPSAdministratorMAC address which is unique for each meterNote: Enter the MAC address of the meter without colon in capital letters. (For example: if the MAC address of the meter is 00:80:f4:02:14:38, then password is 0080F4021438) WebpagesGuestPowerlogic@1Note: Forced to change the default password for system security the first time you log in. More Information Note: the following information applies to the following: PM5560 / PM5562 / PM5563 / PM5580 meter models with firmware 2.9.9 and earlierPM5570 / PM5660 / PM5760 meter models: 3.2.9 and earlierPM5561 meter models: 10.9.9 and earlier PM5000 series only has web pages for the PM5500 series, and the PM5500 series has two default users with different privileges, Web Master and Product Master. See Different User Groups for PM5500 series meter and their access level | Schneider Electric USA for more information about account privileges.The default usernames for the PM5500, user1 and user2, cannot be changed or deleted, but their passwords can be.The PM5300 does not have a web page even though it has Ethernet communications.Refer to PM8000 default IP address, username, and password | Schneider Electric USA for more information about the PM8000 username and password.Please see What are the default User name and Password for the EGX, Link, and Com'X gateway devices? | Schneider Electric USA for information on the default login credentials for web interface on Communication devices i.e. Com'X, Link150, and EGXs

Question 4

How to find the serial number on Breakers (ACB and MCCB)?

Accepted Answer

Schneider Electric Customer Care team may ask customers to provide Serial Number when asking for support, specially ranges such as ACB and MCCB Breakers like: Masterpact, Evolis, Easypact, and ComPacT NS (>630A). As general rule, the serial number is typically found on the front face of a circuit breaker, accessible through a (1) QRCode or in the (2) control unit, or on (3) the name plate. When the QR code is scanned with a smartphone (connected to Internet), a page will display data such as Commercial reference, type, description, and the corresponding serial number (see figure B below). Notice that there is a difference between a QRCode and Data Matrix: Figure A: Differences between Data matrix vs QRCode Do not scan Data matrix codes but only QRCodes printed on the front face. Other QRCodes in the back, or side are for Schneider internal traceability purposes. Safety note: Do not manipulate or touch back side of energized breakers. (1) When SN is part of the QRCode: You can scan the QRCode with your mobile phone camera or download mySchneider app. Here the Mobile web page example after QrCode scan: Figure B: mobile landing page after scanning Breaker QRCode (2) When SN is on the Control Unit: (3) when SN is printed on the name plate: What data is included as part of Serial number? Serial numbers from recent ranges include following information as part of code:

Question 5

Application Note: Update Firmware M221

Accepted Answer

File as attached. Details: This application is divided into several parts 1 Parts List 2 Explanation 3 Step of update

Question 6

Easy UPS Online software (Schneider UPS/APC UPS) has been discontinued

Accepted Answer

Product Line: Schneider UPS Software Environment: Any SRV UPS with APV9601/ APVS9601 installed using Schneider UPS software Cause: APV9601/ APVS9601 is discontinued. Resolution: The Easy UPS Online SNMP Cards (APV9601, APVS9601) are discontinued as of 31st Aug 2023.In line with the SNMP Cards, the Easy UPS Online Software & the Shutdown Wizard are discontinued too. Please note that SRV UPS are supported with PowerChute Serial Shutdown for Serial/USB communication and AP9544 along with PowerChute Network Shutdown for network communication, hence there's no dependency on this software. If the users wish to continue using their APV9601/APVS9601 and needs to use the associated UPS monitoring software &/or shutdown wizard, the last version of the software and firmware update file for APV9601/APVS9601 can be downloaded from this FAQ.Please be advised that we will no longer publish any updates or provide support because the software is now discontinued.

Question 7

Is there a  download link for SoMachine Basic 1.6?

Accepted Answer

Issue:Where to find and download SoMachine Basic.Product Line: SoMachine BasicEnvironment:SoMachine BasicResolution:As of 10/9/2018 the SoMachine Basic software is version 1.6 sp2 is no longer available and it is now called EcoStruxure Machine Expert Basic link provided below free download FTP link for it. ESEBASXZZPA10 - EcoStruxureMachine Expert - Basic, free licence, programing software for M221 controllers | Schneider Electric GlobalNote: As of 2/1/2019 SoMachine Basic is now called EcoStruxure Machine Expert Basic

Question 8

Material Safety Data Sheets (MSDS) or Safety data Sheets (SDS) for Batteries Used in APC UPS 1 Phase Systems

Accepted Answer

Issue:I require the Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) for various APC single phase UPS products.Product Line:All APC Single phase UPSEnvironment: All APC UPSCause: The majority of batteries used in APC by Schneider Electric Uninterruptible Power Supply (UPS) systems and Replacement Battery Cartridges (RBCs) are contained within cartridges and are sealed, non-spillable, maintenance-free lead acid batteries. The batteries are a manufactured article consisting of a plastic, sealed case, terminals and flame arrestor vent caps. Case color varies. The electrolyte is contained within the case and consists of the electrolyte held captive in an adsorbed glass mat (AGM) or gel matrix. There is no “free” electrolyte to leak out of the case. Under normal use and handling, there is no contact with the internal components of the battery or the chemical hazards. Under normal use and handling, these products do not emit regulated or hazardous substances. The design life of a sealed lead acid battery is 3-5 years depending on environmental factors. Using the batteries past the end of it’s design life can result in electrolyte leakage. In a few cases, Replacement Battery Cartridges (RBCs) containing High Power Lithium Ion Cell, Phosphate-Based are also used. These batteries are used stricitly in select models found in the Back-UPS Connect family. Resolution: North America UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RM1NC / SCL500RM1UC / SCL500RM1UNCN/AClick HereClick HereSMTL750RM2UC / SMTL1000RM2UC / SMTL1500RM2UC N/AClick HereClick HereSMTL2200RMXXX / SMT2K2RMXXX / SMT3000RMXXX / SMT3KRMXXXAPCRBC174-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UC / SRTL2K2RM1UNC / SRTL3KRM1UNC / SRTL3KRM1UWCAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP / Smart UPS Modular UltraSRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVSL1KRARK / SRVSL2K2RARK / SRVSL3KRARKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2U N/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2Click HereClick Here EU / International UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RMI1UC / SCL500RMI1UNCN/AClick HereClick HereSMTL750RMI2UC / SMTL1000RMI2UC / SMTL1500RMI2UC N/AClick HereClick HereSMTL2200RMIXXX / SMT2K2RMIXXX / SMT3000RMIXXX / SMT3KRMIXXXAPCRBC174-LIClick HereClick Here Smart UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRTL1000RMXLI / SRTL1500RMXLIXBP48RM1U-LIClick HereClick HereSRTL2200RMXLI / SRTL3000RMXLIXBP48RM1U2-LIClick HereClick HereSRTL1000RM4UXLI / SRTL1500RM4UXLI / SRTL2200RM4UXLI / SRTL3000RM4UXLIXBP48RM2U-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UIC / SRTL2K2RM1UINC / SRTL3KRM1UINC / SRTL3KRM1UICAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP SRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVL1KRIRK / SRVSL1KRIRK / SRVL2K2RIRK / SRVSL2K2RIRK / SRVL3KRIRK / SRVSL3KRIRKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2UN/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2N/AClick HereClick Here APC Back UPS Connect UPS Battery MSDS UN38.3 CP12036LIN/AClick HereClick Here

Question 9

What is the selection criterion of Circuit Breakers for the Capacitor bank application.

Accepted Answer

The selection should be done after derating the Circuit Breaker taking into consideration voltage variation and capacitors tolerances that could increase nominal current up to 1.5In. The Derating factor of 1.5In Where In = Q/ ( Square root of 3 ) Un Q = Capacitor Power Un = Nominal Voltage Choose the Micrologic with delay time selection, so that the Circuit Breaker does not trip due to initial high inrush current. Also to be taken into account are the parameters like supply frequency, operating voltage & harmonics level of the power system for such application. Refer the attached sheet for further details for selection of Circuit Breaker for Capacitor duty application. Note: Use the phase barrier between the phases in Circuit Breaker to prevent flashover due to heavy inrush current.

Question 10

What is the Contactor?

Accepted Answer

Contactor is electrically operated switches using by electro mechanical systems. There are 2 functions of contact: main contact and auxilliary contacts. There are also have two typical contacts on the contactor: normally open (NO) and normally closed (NC).Contactors are designed to work continuously, have capacity power and have additional accessories. This accessories can be: auxiliary contacts, on-delay timer or off-delay timer. This contactor has a variant selection of supply voltage (coil), and the coil can be replaced in accordance with the needs of the desired coil voltage.So it is possible to replace the coil components when damaged, or when the coil does not match the voltage used. Generally contactors are used for applications: motors, heater, lighting and the electrical distribution.

Question 11

NSX Ronis Key Dimension (Reference : 41940)

Accepted Answer

NSX Ronis Key Dimension (Reference : 41940)

Question 12

3 Easy Ways to Choose the Right Contactor

Accepted Answer

There are three way to selection of contactor:1. Types of applications, there are many application characteristics (utilization categories): such as AC-1, AC-3, AC-4 and other categories.https://en.wikipedia.org/wiki/Utilization_categories2. The size of the rating specification: load power, operational voltage and coil voltage.3. number of poles (normally open and normally closed contact) and also auxiliary contact.

Question 13

Why is Neutral and Earth (Ground) Connection forbidden Downstream from Main Panel?

Accepted Answer

The question is often asked what is the maximum voltage permitted between the Neutral and Earth (Ground) conductor and if the Neutral and Earth can be bridged to achieve a zero value.This can be a difficult topic, in fact in many cases it can be dangerous. As you will see from the attached document, there are many reasons why it is not allowed.

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