Question 1

How to Brain Dead a Back-UPS unit. (Full UPS Logic Reset)

Accepted Answer

Issue:To brain dead a Back-ups is to purge the charge in the brain of the UPS.Product Line:Back-UPS, Back-UPS Pro, Easy UPSEnvironment:All serial numbers.Cause:Troubleshooting procedure often prescribed to clear some faults or unwanted behaviors.Resolution:To do this, follow these steps; Disconnect any attached load.Unplug the UPS from the wall socket.Disconnect the UPS' internal battery or the battery disconnect switch if any.Push and hold the ""On"" button on the UPS for 5 secondsReconnect internal battery or battery disconnect switch if any.Plug UPS in to known good power source.Turn UPS on.

Question 2

Why are the battery charge LEDs flashing on a Smart-UPS?

Accepted Answer

Issue:Battery Charge LED Bar Graph is flashing in unison. Product line:Smart-UPS, Smart-UPS OnlineEnvironment:All Smart-UPS models with model numbers that begin with SU, SUA, SUM, SURTAll serial numbersCause:When operating on line, the runtime remaining (calculated by the Smart-UPS microprocessor) must be AT LEAST two minutes more than the low battery signal warning time.If the UPS calculates the runtime remaining as being less than 2 minutes more than the low battery signal time, the battery charge graph LEDs will flashResolution:Option 1: Reset the low battery signal time to a lesser value. Take for example, a Smart-UPS with 15 minutes of runtime at full charge, and with the low battery signal warning time set for 7 minutes. If the runtime remaining is 8 minutes or less , then the battery bar graph LEDs will flash in unison. Try setting the low battery signal warning time to a lesser value through the Configuration menu and then the UPS Shutdown Parameters submenu of PowerChute Plus. Two minutes is the lowest setting option available. Please keep in mind that when using PowerChute Business Edition server and console, the low battery signal time is set to 5 minutes and cannot be changed.Option 2: Reduce the load or replace the battery. The firmware inside a Smart-UPS is designed to last for years, yet the batteries are consumable items. As the batteries age, they lose their ability to hold a charge and therefore, available runtime will decrease over time. Once the runtime remaining is within 2 minutes of the low battery signal warning time, the battery charge LEDs will begin to flash, and PowerChute software / SmartSlot accessories will report that the "UPS battery are discharged", even if the battery is at 100% capacity. In the case of an older unit running with a heavy load, try reducing the attached load. If the unit is an XL (Extended Run) model, then try adding an additional battery pack. Typical battery life is 3 - 6 years. If you have an older UPS, try replacing the battery. XL battery packs and replacement battery cartridges are available for purchase on our website at https://www.apc.com/us/en/how-to-buy/index.jspOption 3: Perform a Manual Runtime Calibration. This is a manual procedure and should not be confused with the runtime calibration performed through PowerChute software. The batteries inside of the Smart-UPS are controlled by a microprocessor within the UPS. Sometimes it is necessary to reset this microprocessor, especially after the installation of new batteries.Note: Before beginning the calibration, make sure the UPS has been online and charging for at least 24 hours for just the UPS or 48 hours for a UPS with external batteries. Stop the PowerChute software from running and disconnect the serial cable.There must be at least a 30% load attached to the UPS during this procedure, and this load cannot fluctuate more than +/- 5%. This process will cause the UPS to shut off and cut power to its power outlets, therefore, attach a non-critical load to the UPS and then force the UPS on battery by disconnecting it from utility power. Allow the unit to run on battery until it turns off completely. Make sure a 30% load or greater is present! Plug the UPS back into the wall outlet and allow it to recharge (it will recharge more quickly if turned off and with no load present). Once the unit has recharged, the "runtime remaining" calculation should be more accurate. Remember that if the unit is an older model, then the runtime will not improve significantly. Note: Should the previous steps not resolve the issue please contact APC Customer Support for further assistance.Theory of Operation: An APC Smart-UPS has a microprocessor that calculates runtime primarily based on the load attached to the UPS and on its battery capacity. On the right side of the front display panel, there is a vertical graph of five LEDs. Each LED is an indication of battery charge in increments of (approximately) twenty percent: 20, 40, 60, 80, 100% (bottom to top). For example, if the battery charge is 95%, then only four of the five LEDs are illuminated. To ensure that an operating system receives a graceful shutdown when using PowerChute plus or a SmartSlot accessory, an alert is generated by the Smart-UPS indicating that the UPS has reached a low battery condition. The alert is audible (rapid beeping), visual (flashing battery LED or LEDs), and readable through the graphical interface of PowerChute software (or a native UPS shutdown program within a particular operating system.) In order to calculate this "low battery condition," all Smart-UPS products have a default low battery signal warning time of two or two and a half minutes. Users may adjust this threshold (Via Powerchute or a Network management Card) higher if their load needs more time to shut down gracefully. If the low battery signal warning time is set for 2 minutes, then the alerts will activate two minutes prior to shutdown. Similarly, if the total runtime for a particular UPS is 30 minutes with a low battery signal warning time set at 10 minutes, then the UPS will run on battery for 20 minutes before the low battery alert begins. Total runtime is primarily based on two factors, battery capacity and UPS load. UPS load and runtime on battery are inversely proportional: as load increases, battery runtime decreases and vice versa. When utility power is lost, the UPS begins discharging the battery in order to support the attached load. Once power returns, the Smart-UPS will automatically begin to recharge its battery.

Question 3

Default Webpage Username & Password for PowerLogic Meters and/or their Ethernet Communication Card (ECC)

Accepted Answer

Issue:In need of the default webpage username & password for PowerLogic meters with ethernet communication card.Product Line:ECC21 (ethernet communication card for CM3000 and CM4000 Series meters)PM8ECC (ethernet communication card for PM800 Series meters)PM5500 SeriesPM8000 SeriesEnvironment:WebpageResolution A power meter's webpage can be accessed by entering the meter's designated IP address into a web browser's address bar and logging in with the following default login information. MeterPasswordCM3000 (ECC21)adminCM4000 (ECC21)admin Note: ECC21 for CM3000 and CM4000 does not request for username. Note: To login to the web page of the CM3 and CM4, the Microsoft Silverlight extension must be installed on the web browser. If the webpage does not show menu items and you are using IE 11, please see ECC Web Page does not show menu items. | Schneider Electric USA MeterUsernamePasswordPM800 (PM8ECC)AdministratorGatewayPM8000User10 PM5500 default webpage credentials: Configuration areaUsernameDefault password/passcodeDisplay passcode-0000 (zero)For Firmware versions: PM5560 / PM5562 / PM5563 / PM5580 meter models: 2.9.9 and earlierPM5570 / PM5660 / PM5760 meter models: 3.2.9 and earlierPM5561 meter models: 10.9.9 and earlier Webpages and FTP Web masterProduct master user1user2pass1pass2For firmware versions: PM5560 / PM5562 / PM5563 / PM5580 meter models: 4.0.0 and abovePM5570 / PM5660 / PM5760 meter models: 6.0.0 and abovePM5561 meter models: 12.0.0 and above Webpages and FTP/FTPSAdministratorMAC address which is unique for each meterNote: Enter the MAC address of the meter without colon in capital letters. (For example: if the MAC address of the meter is 00:80:f4:02:14:38, then password is 0080F4021438) WebpagesGuestPowerlogic@1Note: Forced to change the default password for system security the first time you log in. More Information Note: the following information applies to the following: PM5560 / PM5562 / PM5563 / PM5580 meter models with firmware 2.9.9 and earlierPM5570 / PM5660 / PM5760 meter models: 3.2.9 and earlierPM5561 meter models: 10.9.9 and earlier PM5000 series only has web pages for the PM5500 series, and the PM5500 series has two default users with different privileges, Web Master and Product Master. See Different User Groups for PM5500 series meter and their access level | Schneider Electric USA for more information about account privileges.The default usernames for the PM5500, user1 and user2, cannot be changed or deleted, but their passwords can be.The PM5300 does not have a web page even though it has Ethernet communications.Refer to PM8000 default IP address, username, and password | Schneider Electric USA for more information about the PM8000 username and password.Please see What are the default User name and Password for the EGX, Link, and Com'X gateway devices? | Schneider Electric USA for information on the default login credentials for web interface on Communication devices i.e. Com'X, Link150, and EGXs

Question 4

Application Note: Update Firmware M221

Accepted Answer

File as attached. Details: This application is divided into several parts 1 Parts List 2 Explanation 3 Step of update

Question 5

Easy UPS Online software (Schneider UPS/APC UPS) has been discontinued

Accepted Answer

Product Line: Schneider UPS Software Environment: Any SRV UPS with APV9601/ APVS9601 installed using Schneider UPS software Cause: APV9601/ APVS9601 is discontinued. Resolution: The Easy UPS Online SNMP Cards (APV9601, APVS9601) are discontinued as of 31st Aug 2023.In line with the SNMP Cards, the Easy UPS Online Software & the Shutdown Wizard are discontinued too. Please note that SRV UPS are supported with PowerChute Serial Shutdown for Serial/USB communication and AP9544 along with PowerChute Network Shutdown for network communication, hence there's no dependency on this software. If the users wish to continue using their APV9601/APVS9601 and needs to use the associated UPS monitoring software &/or shutdown wizard, the last version of the software and firmware update file for APV9601/APVS9601 can be downloaded from this FAQ.Please be advised that we will no longer publish any updates or provide support because the software is now discontinued.

Question 6

Is there a  download link for SoMachine Basic 1.6?

Accepted Answer

Issue:Where to find and download SoMachine Basic.Product Line: SoMachine BasicEnvironment:SoMachine BasicResolution:As of 10/9/2018 the SoMachine Basic software is version 1.6 sp2 is no longer available and it is now called EcoStruxure Machine Expert Basic link provided below free download FTP link for it. ESEBASXZZPA10 - EcoStruxureMachine Expert - Basic, free licence, programing software for M221 controllers | Schneider Electric GlobalNote: As of 2/1/2019 SoMachine Basic is now called EcoStruxure Machine Expert Basic

Question 7

Material Safety Data Sheets (MSDS) or Safety data Sheets (SDS) for Batteries Used in APC UPS 1 Phase Systems

Accepted Answer

Issue:I require the Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS) for various APC single phase UPS products.Product Line:All APC Single phase UPSEnvironment: All APC UPSCause: The majority of batteries used in APC by Schneider Electric Uninterruptible Power Supply (UPS) systems and Replacement Battery Cartridges (RBCs) are contained within cartridges and are sealed, non-spillable, maintenance-free lead acid batteries. The batteries are a manufactured article consisting of a plastic, sealed case, terminals and flame arrestor vent caps. Case color varies. The electrolyte is contained within the case and consists of the electrolyte held captive in an adsorbed glass mat (AGM) or gel matrix. There is no “free” electrolyte to leak out of the case. Under normal use and handling, there is no contact with the internal components of the battery or the chemical hazards. Under normal use and handling, these products do not emit regulated or hazardous substances. The design life of a sealed lead acid battery is 3-5 years depending on environmental factors. Using the batteries past the end of it’s design life can result in electrolyte leakage. In a few cases, Replacement Battery Cartridges (RBCs) containing High Power Lithium Ion Cell, Phosphate-Based are also used. These batteries are used stricitly in select models found in the Back-UPS Connect family. Resolution: North America UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RM1NC / SCL500RM1UC / SCL500RM1UNCN/AClick HereClick HereSMTL750RM2UC / SMTL1000RM2UC / SMTL1500RM2UC N/AClick HereClick HereSMTL2200RMXXX / SMT2K2RMXXX / SMT3000RMXXX / SMT3KRMXXXAPCRBC174-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UC / SRTL2K2RM1UNC / SRTL3KRM1UNC / SRTL3KRM1UWCAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP / Smart UPS Modular UltraSRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVSL1KRARK / SRVSL2K2RARK / SRVSL3KRARKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2U N/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2Click HereClick Here EU / International UPS Battery MSDS Back UPS, Smart UPS, Easy UPS, Symmetra LX, Symmetra RMAll VRLA RBC, SYBT2, SYBT5Click Here Smart UPS Line Interactive Lithium Ion UPS Battery MSDS UN38.3 SCL500RMI1UC / SCL500RMI1UNCN/AClick HereClick HereSMTL750RMI2UC / SMTL1000RMI2UC / SMTL1500RMI2UC N/AClick HereClick HereSMTL2200RMIXXX / SMT2K2RMIXXX / SMT3000RMIXXX / SMT3KRMIXXXAPCRBC174-LIClick HereClick Here Smart UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRTL1000RMXLI / SRTL1500RMXLIXBP48RM1U-LIClick HereClick HereSRTL2200RMXLI / SRTL3000RMXLIXBP48RM1U2-LIClick HereClick HereSRTL1000RM4UXLI / SRTL1500RM4UXLI / SRTL2200RM4UXLI / SRTL3000RM4UXLIXBP48RM2U-LIClick HereClick Here Smart UPS Ultra UPS Battery MSDS UN38.3 SRTL2K2RM1UIC / SRTL2K2RM1UINC / SRTL3KRM1UINC / SRTL3KRM1UICAPCRBC173-LIClick HereClick HereSRTL50RMBP1U-LIN/AClick HereClick HereSmart UPS Ultra 5K-10K / SRTL180RM2UBP SRYLBMClick HereClick Here Easy UPS Online Lithium Ion UPS Battery MSDS UN38.3 SRVL1KRIRK / SRVSL1KRIRK / SRVL2K2RIRK / SRVSL2K2RIRK / SRVL3KRIRK / SRVSL3KRIRKRBCV181-LI / RBCV182-LI / RBCV183-LIClick HereClick HereSRVL48RMBP2UN/AClick HereClick HereSRVL48RMBP3UN/AClick HereClick Here Schneider Off-Grid UPS Battery MSDS UN38.3 PPS330N/AClick HereClick HerePPS500N/AClick HereClick HerePPS730N/AClick HereClick Here Microsoft Surface Hub 2S & Surface Hub 3 UPS Battery MSDS UN38.3 CSH2N/AClick HereClick Here APC Back UPS Connect UPS Battery MSDS UN38.3 CP12036LIN/AClick HereClick Here

Question 8

Download links for Vijeo Designer 6.2 SP12

Accepted Answer

Issue:Where can we find the download links for Vijeo Designer V6.2 SP12?Product Line:Vijeo Designer V6.2 (all hotfixes and service pack revisions less than SP12)Resolution:Please find the download links for Vijeo Designer V6.2 SP12 below. Please download the zip file and extract it to get the exe.You must have Vijeo Designer 6.2 already installed.Each SP is cumulative so you do not need to install SP1-10 first.*NOTE: In order to successfully install the service pack or any of the related packages, always right-click on the exe file and select "Run as Administrator". This will ensure the installation is completed properly.The Vijeo Designer Data Manger is for a standalone install ONLY. There is no need to install the tool with the full install of the Vijeo Designer development environment. It comes pre-installed already.

Question 9

What is the selection criterion of Circuit Breakers for the Capacitor bank application.

Accepted Answer

The selection should be done after derating the Circuit Breaker taking into consideration voltage variation and capacitors tolerances that could increase nominal current up to 1.5In. The Derating factor of 1.5In Where In = Q/ ( Square root of 3 ) Un Q = Capacitor Power Un = Nominal Voltage Choose the Micrologic with delay time selection, so that the Circuit Breaker does not trip due to initial high inrush current. Also to be taken into account are the parameters like supply frequency, operating voltage & harmonics level of the power system for such application. Refer the attached sheet for further details for selection of Circuit Breaker for Capacitor duty application. Note: Use the phase barrier between the phases in Circuit Breaker to prevent flashover due to heavy inrush current.

Question 10

What is the Contactor?

Accepted Answer

Contactor is electrically operated switches using by electro mechanical systems. There are 2 functions of contact: main contact and auxilliary contacts. There are also have two typical contacts on the contactor: normally open (NO) and normally closed (NC).Contactors are designed to work continuously, have capacity power and have additional accessories. This accessories can be: auxiliary contacts, on-delay timer or off-delay timer. This contactor has a variant selection of supply voltage (coil), and the coil can be replaced in accordance with the needs of the desired coil voltage.So it is possible to replace the coil components when damaged, or when the coil does not match the voltage used. Generally contactors are used for applications: motors, heater, lighting and the electrical distribution.

Question 11

NSX Ronis Key Dimension (Reference : 41940)

Accepted Answer

NSX Ronis Key Dimension (Reference : 41940)

Question 12

3 Easy Ways to Choose the Right Contactor

Accepted Answer

There are three way to selection of contactor:1. Types of applications, there are many application characteristics (utilization categories): such as AC-1, AC-3, AC-4 and other categories.https://en.wikipedia.org/wiki/Utilization_categories2. The size of the rating specification: load power, operational voltage and coil voltage.3. number of poles (normally open and normally closed contact) and also auxiliary contact.

Question 13

Why is Neutral and Earth (Ground) Connection forbidden Downstream from Main Panel?

Accepted Answer

The question is often asked what is the maximum voltage permitted between the Neutral and Earth (Ground) conductor and if the Neutral and Earth can be bridged to achieve a zero value.This can be a difficult topic, in fact in many cases it can be dangerous. As you will see from the attached document, there are many reasons why it is not allowed.

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