{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Welcome to the Schneider Electric Website

Welcome to our website.

Select your location

Welcome the the Schneider Electric French website. It looks like you are located in the United States, would you like to change your location?

Traduisez en francais
{"support":{"yesButton":"Yes","noButton":"No","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Smart-UPS models with SMX prefix and UPS 02.2 firmware report "UPS: An internal UPS communication fault exists" frequently after upgrading to NMC2 firmware v6.2.0 or higher


Issue

Certain Smart-UPS models with SMX SKU prefix, 1500VA or less, with UPS firmware 02.2 report UPS: An internal UPS communication fault exists frequently via Network Management Card 2 (NMC2) after upgrading the NMC2 firmware to v6.2.0 or higher. 

Events may display similar to below in your NMC2 event log.
 
01/04/2015    22:00:15    Device    UPS: An internal UPS communication fault no longer exists.
01/04/2015    21:01:21    Device    UPS: An internal UPS communication fault exists.
01/04/2015    21:00:16    Device   &