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Smart-UPS models with SMX prefix and UPS 02.2 firmware report "UPS: An internal UPS communication fault exists" frequently after upgrading to NMC2 firmware v6.2.0 or higher


Certain Smart-UPS models with SMX SKU prefix, 1500VA or less, with UPS firmware 02.2 report UPS: An internal UPS communication fault exists frequently via Network Management Card 2 (NMC2) after upgrading the NMC2 firmware to v6.2.0 or higher. 

Events may display similar to below in your NMC2 event log.
01/04/2015    22:00:15    Device    UPS: An internal UPS communication fault no longer exists.
01/04/2015    21:01:21    Device    UPS: An internal UPS communication fault exists.
01/04/2015    21:00:16    Device   &