Issue
Windows Task Manager performance view will show high CPU usage 90% to 100% being constant over period of time.

Product Line
Power Monitoring Expert 7.x
Power Monitoring Expert 8.x
Power Monitoring Expert 9.0

Power Monitoring Expert 2020

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment
Windows Operating System - Windows Task Manager

Cause

1. A further investigation of the running processes will show the WebReach.XMLSubscriptionService.exe*32 using 30% to 50% of CPU usage with high number of Handles and Threads.
2. Undersized systems can occasionally be overwhelmed by the number of requests that IIS must handle. It is important to reference the system guide when designing hardware and IT requirements for each PME system. PME systems are unique and must be accurately designed for expected growth.

Resolution

1. Stopping WebReach.XMLSubscription service on PME server drops the high CPU usage. Web Applications Diagram (WebReach) user on the network is possibly using XML scraping process to pull real time data into third party system. Scraping XML process impacts performance of PME server and therefore not supported.
2. See FAQ000270507.

Released for:Schneider Electric Indonesia