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Exception response (4) in Power Monitoring Expert system event log with PM5560 and PM5300 series

Published date: 17 November 2020

User is seeing multiple events in the system log of Power Monitoring Expert "Exception response (4)" referencing PM5560 or PM5300 series devices. 

Power monitoring expert 8.2/9.0/2020

Management Console

When PME is trying to read a data log record from the device it is receiving an exception response. PME driver then makes an entry in the System Log and moves on to read the next record. These entries in the System Log are meant for diagnostics purpose so that we know why PME skipped reading a record

Upgrade the firmware of the PM5560 or PM5300 series meter, see FA320492 

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