What does the error message “The provided CustomerId ‘<example>’ does not match the expected CustomerId” mean in Power Advisor (PA) and how should I address it?
This upload error message is triggered when the ‘Account ID’ you input into the PA Data Extractor during data extraction doesn’t match the ‘expected CustomerID’, which is the PA Account ID in the PA CRM system.
Discrepancies in these IDs can lead to data inconsistencies. To resolve this issue, please follow these steps:
- Register your site using the correct ‘Account ID’.
- Input the correct ‘Account ID’ when extracting your data file.
- Upload data onto the appropriate PA customer site.
Released for: Schneider Electric Indonesia
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Centre
Find support resources for all your needs, in one place.