Basic Troubleshooting for Secure Viewer Thin Client in Machine SCADA Expert v2023

Issue:

When working with Thin Clients in Machine SCADA Expert, setting up the Secure Viewer Thin Client and ensuring proper functionality can sometimes be challenging. This FAQ covers general checks and recommendations.

Product:

EcoStruxure Machine SCADA Expert v2020, v2023

Environment:

HMI Configuration Software in Windows

Resolution:

If you encounter issues getting Secure Viewer to work, follow these steps:

1- Verify License Limits

Confirm the number of parallel Thin Clients allowed by your license and ensure you do not exceed this limit.

2- Check Network Ports

Make sure port 1234 or 51234 (encrypted) is open on the Thin Client machine.

3- Enable Only One Port

Ensure that only one port is enabled at a time and configure this port in the Secure Viewer settings screen.

4- Validate Your Configuration

Validate your Secure Viewer configuration by following the steps shown in this video for AVEVA Edge (same product):

https://www.youtube.com/watch?v=CqV0s5YYhzk&t=1372s

If problems persist, please contact your local technical support team.

Related resources:

Title: EcoStruxure™ Machine SCADA Expert, Help Manual

URL: https://download.schneider-electric.com/files?p_Doc_Ref=EIO0000002448&p_enDocType=User+guide&access=Public

Released for: Schneider Electric Indonesia