After upgrading to NetBotz 5.5 firmware, clips are no longer attached to e-mail alerts.

Issue:
After upgrading to NetBotz 5.5 firmware, clips are no longer attached to e-mail alerts.

Product Line:
NetBotz

Environment:
NBRK0750
NBWL0755
Botzware 5.5.0

Cause:
After upgrading to 5.5 some customers are experiencing an issue where e-mails are no longer sent.

Resolution:
This issue will be resolved in the 5.6 release but in the meantime, there is a workaround.

Go to the NetBotz top menu and choose Settings-->System-->E-mail
Regardless of "Connection Security" settings, make sure a user name is input into the "Authentications Settings" Username field.

This appears to resolve the issue based on the 5.5.0 upgrade.

Released for: Schneider Electric Indonesia