PCSS (PowerChute Serial Shutdown) Installation with PCBE or PCPE Installed

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FAQ000259418

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PCSS (PowerChute Serial Shutdown) Installation with PCBE or PCPE Installed

Issue:
What happens when I install PCSS on my computer with PCPE/PCBE still installed?

Product Line:
All Back-UPS models are supported except models with the BP, BF, BG, and BC prefixes. Smart-UPS models with prefixes SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL
including models SRC2KUXI, SRC3KUXI, and SRC3KUXIX709

Cause:
Before PCSS is installed on your computer, any existing PCPE/PCBE should be uninstalled. If you are not technical enough to uninstall this application, software developers have made it easy for you.

Resolution:
PCSS setup automatically detects, PCPE. Clicking "yes" will proceed with he uninstallation of an existing application.
notification in the presence of PCPE

PCSS setup automatically detects PCBE. Clicking "yes" will proceed with the uninstallation of an existing application.
notification when PCBE is detected