How to Activate SoMove License by PHONE

Issue:

No internet access/Unable to connect to Schneider Server
How to Activate SoMove License by PHONE

Product Line:
Somove

Environment:
Somove

Resolution:

Select Activate, and when prompted for the activation method, choose:

“By Phone” → Next

On the Product Selection screen, SoMove v2.8 will appear.

Click Next, as the same activation ID works for SoMove v2.8 and later versions.

On the Register License screen, enter a valid email address, then click Next.

The software will display the Call Software Registration Center page.

Click Next again.

The Complete Activation screen will appear and show your Request Code.

Provide this code to Schneider Electric so the support team can generate a Response Code.

You may reach Schneider Electric using any of the following:

• Phone: 1‑888‑266‑8705 (Option 3)
• Email: customer.services@se.com
• Chat: https://www.se.com/myschneider (Log in to mySchneider)

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Help Center | Schneider Electric United States

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Released for: Schneider Electric Ireland