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What causes the error: "Could not start the Runtime: (The application could not start because it's side-by-side configuration is incorrect)" when connecting to Web Gate.
This error message:
Side-by-side error

Indicates that the proper Microsoft Visual Studio C++ 2005 SP1 or Microsoft Visual Studio C++ 2008 SP1 redistributables are not installed.
Please download the attached zip file and extract the two folders. Inside the two folders are the executables to install the proper Microsoft Visual Studio C++ 2005 SP1 or Microsoft Visual Studio C++ 2008 SP1 redistributables

Released for: Schneider Electric India

Attachment(s)
ISSetupPrerequisites.zip [6.58 MB]
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