Why don't my new vijeo designer passwords work after I downloaded an application to my HMI

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Issue

When the updated Vijeo Designer application containing password and or user name changes is downloaded to the Magelis HMI those changes are not in effect.

Product Line

Vijeo Designer, XBTGT, HMIGTO, Magelis

Environment

Vijeo Designer Runtime

Resolution

After a change is made to any security data (passwords or user names and groups) all runtime data must be deleted before the security change will take effect. During the download of the updated application, a window pops up and the "Delete all runtime data" check box must be selected.