If firmware is below revision 1.04, it will need to be upgraded. This upgrade will provide a more reliable display of the power supply failure message and recovery. Please find the firmware file on the product main page:
https://www.se.com/download/ww/en/results/3541958-SoftwareFirmware/0/24614684-PowerLogic-PM5000series/0/
Installation instructions are provided with the firmware download.
NOTE: DLF-3000 is required to update the firmware of this meter. This application can be downloaded from the following link:
http://www.powerlogic.com/downloaddetail.cfm/cs/1/csec/2/fk_cat_id/0/fk_subcat_id/0/fk_p_id/0/fk_dc_id/0/fk_dsc_id/0/sub_id/93
If device still exhibits the same error message after a few minutes of uptime, the device will need to be repaired or replaced.
https://www.se.com/download/ww/en/results/3541958-SoftwareFirmware/0/24614684-PowerLogic-PM5000series/0/
Installation instructions are provided with the firmware download.
NOTE: DLF-3000 is required to update the firmware of this meter. This application can be downloaded from the following link:
http://www.powerlogic.com/downloaddetail.cfm/cs/1/csec/2/fk_cat_id/0/fk_subcat_id/0/fk_p_id/0/fk_dc_id/0/fk_dsc_id/0/sub_id/93
If device still exhibits the same error message after a few minutes of uptime, the device will need to be repaired or replaced.
Released for: Schneider Electric India
