{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
How can we help you today?
Why are Diagrams not displaying any values from Web Applications/Diagrams but are showing values in Vista in PME 7.2.2?
Issue:
When opening a diagram in Web Applications' Diagrams, the diagram shows orange boxes with "..." and no values as shown below.
The same diagram is displayed correctly in Vista.
Web Apps

Product Line
Struxureware Power Monitoring 7.0.1
Power Monitoring Expert 7.2.x

Environment
Power Monitoring Expert
Web Applications
Diagrams

Cause
Struxureware Power Monitoring (SPM) 7.0.1 and Power Monitoring Expert (PME) 7.2.x  Management Console allows the name of devices to include special characters as part of the device name.
These special characters are known to cause problems with the Web Applications.

PME 8.x  does not allow special characters as part of the device name,
PME 8.X Management console will display the message below not allowing special characters for the device name.
Management Console


Resolution:
*Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*

Please take the following steps to resolve this problem.
1. Make a backup of ION_Data and ION_Network Databases from SQL Management Studio
2. Rename the device in Management Console making sure there are no special characters on the device name.
3. Stop the Application Modules and all ION Services from Control Panel\Administrative Tools\Services
4  Copy the SQL query below and paste it as a New Query in SQL Management Studio. It should look like the screenshot
below before pressing Execute.
-- This is an example where the device called ION8650test#1 was renamed to ION8650test
-- The device name needs to be modified to match the desired device name before running this SQL query.
USE ION_Data
-- force Name to match DisplayName
UPDATE Source
SET Name = 'ION8650test'
WHERE DisplayName = 'ION8650test'

USE ION_Network
UPDATE SRC_Source
SET Name = 'ION8650test'
WHERE DisplayName = 'ION8650test'

USE ApplicationModules
UPDATE DatasourceBus.DatasourceDevice
SET DataSourceRepresentation = 'ION8650test'
WHERE DataSourceRepresentation = 'ION8650test#1'

UPDATE DatasourceBus.DatasourceDevice
SET Description = 'ION8650test'
WHERE Description = 'ION8650test#1'

UPDATE DatasourceBus.LogicalDevice
SET Name = 'ION8650test'
WHERE Name = 'ION8650test#1'

UPDATE DatasourceBus.LogicalDevice
SET Description = 'ION8650test'
WHERE Description = 'ION8650test#1'

SQL Script

Schneider Electric India

Explore more
Product:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product: