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Why SmartX Server remains offline after restore in EBO.

Published date: 29 June 2019

The solutions are listed in order: 

1. Enter a Ping command from a Command Window prompt on the PC where the Enterprise Server is installed to verify that the SmartX server is physically connected and responsive. If the SmartX server is disconnected (unplugged) from the network, restore the connection and ping again to see
if the network connectivity resumes.

2. In WorkStation, log onto the Enterprise Server and verify that the SmartX server is absent from the Servers folder. Recreate the SmartX server using the same SmartX server name to restore the connections

3. In WorkStation, log onto the Enterprise Server and verify that the SmartX server is present in the Servers folder in the System tree. Delete the SmartX server from the Servers folder. Using the same SmartX server name, manually recreate the SmartX server to restore the connections.

4. Run the Repair server communication command from the Advanced Actions menu to restore the connections between the Enterprise Server and the SmartX server. 

 

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