FAQ Title: How to troubleshoot Communication issue in ComX 510 and ComX210
Category: Troubleshooting, Technical assistance, electrical distribution, substation, Gateway, Communication issue, ComX, Energy management solutions,
Available to: Internal
Issue: Gateway Is offline/ not communicating to EAA
Product line: ComX 510, ComX 210
Environment: EAA-ED, Remote monitoring
Cause: If the Gate way is Offline / not communicating, there are mainly three reasons involved in this.
1. Internet issue -Internet may not be running due to that, the COMX is not communicating to EAA.
2. Power OFF- There may be a chance of turning OFF the switch which is powered to the COMX.
3. COMX Hang, software & hardware changes.
Resolution:
1. Internet issue.
If an Ethernet connection is used for publication, check:
- that the Ethernet LAN cables are not disconnected. if ethernet LED’s are not blinking
- the IP settings in the Settings > General Settings > Network Settings page.
- the proxy settings in the Settings > General Settings > Proxy Settings page. Confirm there is no proxy presently configured. If a proxy is configured, consult your network administrator.
If a GPRS connection is used for publication,
- Validate GPRS Signal is at minimum 3/4 on the ComX Web page. If signal is below this level, increase signal via an external antenna by adjusting the antenna position accordingly.
- Power down the Com'X 510. Reinsert the GPRS modem and power up the Com'X 510
- Check that the settings such as the APN are correct.
- Check that protocol settings are correct in General Setting > Publication.
If a Wi-Fi connection is used for publication,
- Power down the Com'X 510. Reinsert again the Wi-Fi USB key and power up the Com'X 510 if Wi-Fi USB key is not detected and USB key LED is not flashing.
- Check that the settings such as the SSID name and the WPA2 key are correct.
2. Power Off.
- Check the input power supply to the ComX, Check LED status it should e green.
3. ComX Hang: Reboot required for following cases;
- Upgrading the firmware.
- Restoring a configuration.
- Changing the Ethernet network settings between 2 switched ports and 2 separate ports.
- Inserting a GPRS modem.
- Installing a Zigbee key
Released for: Schneider Electric India
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