Issue:

PME Installer gives user "access is denied" error at the Create Database Folder step.

Product Line:

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment:

Power Monitoring Expert Installer

Cause:

PME Folder reverts back to Read-Only even after unselecting the option for the PME Folder properties.

Resolution:

1. Navigate to the File Explorer
2. Go to the File path where you have selected the PME folder to be placed during installation.

NOTE: File path should be similar to this example: C:\Program Files (x86) \Schneider Electric

1. Navigate to the Power Monitoring Expert Folder
2. Right-click the folder and select Properties
3. Navigate to the Security Tab
4. Once in Security select a user from the Groups and User Names option
5. Select Edit and in the Permissions box select Full Control
6. Select Apply and OK
7. Repeat steps 6-9 for all users found in the Groups and User Names section
8. Once all users have Full Control of the PME folder navigate back to the PME installer
9. Re-run the failed Created Database Folder step and the installer should finish this step successfully

Released for:Schneider Electric India