How can we help you today?

Power Monitoring Expert (PME 2024) Vista app shows .””Operation timed out. The ION Site Server service on the target machine might have been shut down. "Real Time Data Proxy did not respond on time “ The value has not been read in 11 seconds.””

Issue : The following error occurs in Vista the live data not shows but the same data shows on WebHMI

Image-1

Operation timed out. The ION Site Server service on the target machine might have been shut down. "Real Time Data Proxy did not respond on time “ The value has not been read in 11 seconds

Product Line: Power Monitoring Expert (PME 2024)

Cause:
The Windows User not added in WebHMI :

Environment:
PME 2024
Vista Applications

Resolution:

1.Add the Windows user (local or domain) in PME Web → Settings → Users.
Image-2

2. After adding the user, restart the ION Network Router service.

Image-3

Schneider Electric India

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

Need help?

Product Selector

Product Selector

Quickly and easily find the right products and accessories for your applications.

Get a Quote

Get a Quote

Start your sales enquiry online and an expert will connect with you.

Where to buy?

Where to buy?

Easily find the nearest Schneider Electric distributor in your location.

Help Centre

Help Centre

Find support resources for all your needs, in one place.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Centre
  • Where to buy
  • Get a Quote
  • Find our Offices
  • Schneider Electric Community
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Contact support - +1800-103-0011
  • Price List
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings