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Power Monitoring Expert (PME 2024) Vista app shows .””Operation timed out. The ION Site Server service on the target machine might have been shut down. "Real Time Data Proxy did not respond on time “ The value has not been read in 11 seconds.””

Issue : The following error occurs in Vista the live data not shows but the same data shows on WebHMI

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Operation timed out. The ION Site Server service on the target machine might have been shut down. "Real Time Data Proxy did not respond on time “ The value has not been read in 11 seconds

Product Line: Power Monitoring Expert (PME 2024)

Cause:
The Windows User not added in WebHMI :

Environment:
PME 2024
Vista Applications

Resolution:

1.Add the Windows user (local or domain) in PME Web → Settings → Users.
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2. After adding the user, restart the ION Network Router service.

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