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Product Overview & Basics
1. What is WISER 2.0?
WISER 2.0 is Schneider Electric India's next-generation Smart Home Automation and Energy Management Solution, designed to make your home intelligent, efficient, and connected.
2. What is EMD (Energy Monitoring Device)?
EMD stands for Energy Monitoring Device, a key component of the WISER 2.0 system that tracks and reports real-time energy consumption of your home appliances.
3. What are the benefits of using EMD?
With EMD, you can monitor energy usage room-wise or appliance-wise, set energy-saving goals, detect overconsumption, and reduce electricity bills through data-driven insights.
Installation & Setup
4. Who will install the WISER 2.0 system?
Our trained and local technicians will install the WISER 2.0 system at your location. Installation support is available in most major cities across India.
5. Can I install WISER 2.0 in an existing home?
Yes, WISER 2.0 is designed for both new constructions and retrofitting into existing homes with minimal disruption.
6. Is the system DIY-friendly?
While some devices like IR controllers can be self-installed, we recommend professional installation for switches, controllers, and energy monitoring systems to ensure safety and optimal performance.
Support & Maintenance
7. Who will provide service if something goes wrong?
You can reach Schneider Electric’s dedicated support team and authorized service partners through any of the following options: • Mobile App: Use the in-app option to contact Customer Care. • Email: customercare.in@schneider-electric.com • Phone: Dial 1800 103 0011 Our team is here to assist you with any service or maintenance needs.
8. What is the warranty on WISER 2.0 products?
All WISER 2.0 products come with a 18 months of standard warranty. Extended warranty options may be available on select products.
9. Is there after-sales support or AMC (Annual Maintenance Contract)?
Yes, we offer optional AMC packages and priority customer support for long-term peace of mind.
Smart Features & Compatibility10. What functions can I automate using WISER 2.0?
You can automate lighting, fans, air conditioning, appliances, and more. Features include scheduling, scene control, remote access, and voice commands. 11. What can a smart switch do?
Smart switches enable remote control (on/off) of electrical loads up to 16A, along with scheduling, scene creation, and energy monitoring — all accessible through the Wiser app.
12. What does the fan controller do?
The smart fan controller lets you adjust fan speed remotely or via schedules, and integrates with voice assistants.
13. What is an IR controller and what can it control?
An IR controller acts as a universal remote, allowing you to operate IR-based devices like TVs, set-top boxes, and air conditioners using your smartphone or voice assistant.
14. Can I integrate Smart Door Locks with WISER 2.0?
Z-Wave and Zigbee-enabled door locks can be seamlessly controlled through the Wiser 2.0 app when paired with a multiprotocol gateway.
15. Is WISER 2.0 compatible with Alexa and Google Home?
Absolutely. WISER 2.0 works seamlessly with Amazon Alexa and Google Assistant for voice control.
Connectivity & App
16. Is internet required for WISER 2.0 to work?
Yes, a stable Wi-Fi connection is required for remote access and control via the Wiser app. Some features may work locally without internet.
17. What internet speed is recommended?
We recommend a minimum broadband speed of 10 Mbps for smooth performance and responsiveness.
18. Which mobile platforms support the Wiser app?
The Wiser app is available on both Android and iOS platforms.
19. Are there any subscription or hidden charges?
No, there are no recurring subscription charges for basic features. Some premium analytics or extended integrations may be part of optional plans in the future.
Energy Efficiency & Savings
20. How much electricity can I save using WISER 2.0?
Customers have reported savings of up to 10–15% on their electricity bills by using smart switches, scheduling, and energy monitoring features effectively.
21. How much energy can I save with one smart switch?
Energy savings depend on usage patterns, but smart switches help eliminate wastage by automating lights and appliances.
22. How does WISER 2.0 help my appliances?
WISER 2.0 optimizes appliance usage, avoids overuse, and alerts you in case of faults or excess energy draw—improving appliance lifespan.
Buying & Delivery
23. Where can I buy WISER 2.0 products?
You can purchase WISER 2.0 devices directly from our official e-shop, Schneider Electric partners, or authorized online platforms.
24. Is cash on delivery available?
Payment options will be listed during checkout. COD availability depends on your location. 25. What is the return or replacement policy?
We offer a hassle-free return or replacement policy within 7 days of delivery for manufacturing defects. Please check our returns page for full terms.