Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?

Issue:

Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?

Product Line:

Smart-UPS, Smart-UPS Online

Environment:

All models, All Serial Numbers

Cause:

Schneider Electric offers an Equipment Protection Policy that covers surge damage due to defective products on many 120v UPS Systems and Surge Protectors

Resolution:

All Smart-UPS and Smart-UPS Online products include robust Surge Protection and line filtering. Depending on the design and application, we also include an Equipment Protection Policy on many units.

All 120-volt Line Interactive Smart-UPS offer EPP coverage. This includes most models with the prefix SU, SUM, SC, SMC, SMT or SMX

Smart UPS models that do not include EPP coverage:

• All Smart-UPS Online models. This includes all models with the prefix SURT, SURTD, SURTA, or SRT
• All line Interactive models designed for use in 200v, 208v, 230v, or 240v environments. This includes most models with the suffix I, J, T, or HV
• Any unit installed outside of the U.S. or Canada

If you have any questions about EPP coverage, you can check the complete policy here: https://www.se.com/us/en/work/support/product-support/equipment-protection-policy/

If you need to open an EPP claim for your UPS, please contact your local Customer Care Center for assistance.

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