Issue:
Ordering spare parts for an Altivar Process Drive.

Product Line:
Altivar Drive Systems (ATV630, ATV660, ATV930, ATV960, ATV680, ATV980)

Environment:
All

Cause:
Damaged components in the Altivar Process AC Drive

Resolution:
Limited spare parts are available for the drive. Only the heatsink cooling fan is available for customer order and install. Other spare parts may be available for purchase, but would have to be installed by Schneider Electric Field Services.  Check with Drive Products Support Group for details. Drives can also be repaired at the Schneider-Electric Repair Facility in Greensboro, NC.

Drive Product Support Group Contact Information:

• Phone: 888-778-2733, Option 2, then option 4
• Hours of operation: 8am-8pm EST, Monday to Friday. Contract based support is available to directly reach Advanced
• e-mail: drive.products.support@schneider-electric.com

Repair Depot Contact Information:

Phone: 1.800.950.9550
Fax: 1.336.668.4878
Email: industrialrepair@schneider-electric.com
www.schneiderelectricrepair.com

Enclosed Process Drives:
For other enclosure parts such as fans, relays, pushbuttons, selector switches, pilot lights, filters, etc...contact DPSG with the Factory Order number (Q2C, or drawing number) to check with the plant for a Bill of Material.

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