Where do we send drives and soft starters back to get them repaired?

Issue:
Where to send Altivar products to get them repaired?

Resolution:

Contact Information for USA and International Customers

(Canada customers see the notes below)

Ship to:
Schneider Electric Industrial Repair Services
235 Burgess Road
Greensboro, NC 27409

Questions: Please contact Customer Service at:
Phone: 1.800.950.9550
Fax: 1.336.668.4878
Email: industrialrepair@schneider-electric.com
www.schneiderelectricrepair.com

CANADA NOTE:  For customers located in Canada, the request must be initiated with Schneider Canada Services.
Contact Schneider Canada Services repair requests via email - CDNAutomationServices@schneider-electric.com

For Schneider Canada Services on site requests, customer can call 1-800-265-3374 to be directed to their local Services location.

If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:

Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Released for: Schneider Electric USA