Issue:
SRT Smart-UPS reports “Battery pack x disconnected / cleared” in the NMC event log, with a logging interval of 17 seconds
Product Line:
Smart-UPS SRT
Resolution:
Ensure the External Battery Pack cable is securely connected, if applicable. For SRT 8 & 10kVA models, ensure both the External Battery Pack power and communication cables are securely connected. Perform a self-test with at least 500W load. If the issue persists, perform a UPS firmware upgrade to the latest firmware revision available in FA279197 .
SRT Smart-UPS reports “Battery pack x disconnected / cleared” in the NMC event log, with a logging interval of 17 seconds
Product Line:
Smart-UPS SRT
Resolution:
Ensure the External Battery Pack cable is securely connected, if applicable. For SRT 8 & 10kVA models, ensure both the External Battery Pack power and communication cables are securely connected. Perform a self-test with at least 500W load. If the issue persists, perform a UPS firmware upgrade to the latest firmware revision available in FA279197 .
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