WebGate window appears truncated
Issue:
Web Gate Window in Windows 10 appears cut off
Product Line:
Vijeo Designer
Resolution:
If your Web Gate window appears incorrectly drawn (truncated or split up into different sections) check the following:
1) Check your Internet Explorer / Microsoft Edge zoom setting. Make sure it is set to 100%
2) Check your Window's OS Display Settings > "Scale and layout" > "Change the size of text, apps, and other items" setting. Make sure it is set to 100%
NOTE: If you are using Windows Remote Desktop, also check that the resolution used in the Remote Desktop Connection settings > Display tab matches that of the PC you are connecting to and that both the Remote and Local PC have the (1) Browser zoom and (2) Scale and Layout font settings are both 100%.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
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