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Firmware Upgrade Options for Smart-UPS Ultra 2.2 and 3 kVA UPS Models

Introduction:

Smart-UPS Ultra 2.2 kVA and 3 kVA UPS models support user-upgradeable firmware. Firmware upgrades can provide product improvements, feature enhancements, and cybersecurity remediations throughout the product lifecycle.

Important: During a firmware upgrade, battery backup is unavailable. Equipment powered by the UPS will not be protected from power failures.

Applicable models:

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Embedded Network Management Card (NMC) models:

  • SRTL2K2RM1UNC
  • SRTL2K2RM1UINC
  • SRTL3KRM1UNC
  • SRTL3KRM1UINC
  • SRTL2K2RM1UWNC
  • SRTL3KRM1UWNC

SmartConnect models:

  • SRTL2K2RM1UC
  • SRTL2K2RM1UIC
  • SRTL3KRM1UC
  • SRTL3KRM1UIC
  • SRTL2K2RM1UWC
  • SRTL3KRM1UWC

Upgrade Methods:

Upgrade MethodAvailable ForRecommended For
SmartConnectSmartConnect modelsEasiest
Firmware Upgrade WizardAll modelsUniversal
USB Flash DriveEmbedded NMC modelsLocal upgrade
Network Management Card (NMC) Web InterfaceEmbedded NMC modelsRemote upgrade

How to upgrade the UPS firmware using SmartConnect?

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Available for UPS models with a SmartConnect port.

Firmware upgrades are automatically made available for your UPS via the Schneider Electric Cloud. When a new firmware version is available for your device, the following status screen will appear on the UPS LCD:

new fw available screen

To initiate the UPS firmware upgrade, navigate to the Configuration menu, select Install FW and press the ✓ button.

Install screen

UPS firmware upgrades can be initiated remotely for SmartConnect accounts with Standard or Advanced subscriptions. Refer to this article for instructions to proceed.

How to upgrade the UPS firmware using the Firmware Upgrade Wizard?

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Available for all UPS models. Refer to FA279197 for more information about updating the UPS firmware using the Firmware Upgrade Wizard.

If a previous version of the Firmware Upgrade Wizard is installed, uninstall it before downloading the latest version.

Download the latest version of the Firmware Upgrade Wizard compressed ZIP file, and the Firmware Upgrade Wizard User Guide.

The Firmware Upgrade Wizard compressed ZIP file contains the executable file bundled with all necessary UPS firmware files. The guide contains detailed instructions, screenshots, and prerequisites. The complete process may take 25-30 minutes.

How to upgrade the UPS firmware using a USB flash drive?

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Available for UPS models with embedded NMC.

Download the Firmware Upgrade via USB Flash Drive User Guide for Smart-UPS Ultra 2.2 & 3 kVA. The guide contains detailed instructions, screenshots, firmware download links, and prerequisites. The complete process may take 25-30 minutes.

How to upgrade the UPS firmware using the web interface of the Network Management Card?

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Available for UPS models with embedded NMC.

Download the Firmware Upgrade via NMC Web Interface User Guide for Smart-UPS Ultra 2.2 & 3 kVA. The guide contains detailed instructions, screenshots, firmware download links, and prerequisites. The complete process may take 25-30 minutes.

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Attachment(s)
Firmware Upgrade via NMC Web Interface User Guide for Smart-UPS Ultra 2.2 and 3 kVA.pdf [354.96 KB]
Firmware Upgrade via USB Flash Drive User Guide for Smart-UPS Ultra 2.2 and 3 kVA.pdf [296.46 KB]
Firmware Upgrade Wizard User Guide.pdf [674.48 KB]
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