HDPM6000: Webpage Power Values Are Incorrect & Extremely Low

Issue

The HDPM6000 Device is phyiscally configured correctly and functioning with no errors.

Product Line

HDPM6000

Environment

Hardware

Cause

With correct physical configurations and healthy functioning, the HDPM6000 provides extremely inaccurate and low power values due to a specific device configuration that can be toggled on the device's webpage.

Resolution

A configuration that is commonly overlooked or forgotten feature on the HDPM6000 meter family is the "High Power Mode" configuration. Access the HDPM6000 with administrative permissions on device's webpage and go to the "General Settings" tab. Find the "High Power Mode" configuration and toggle it to the "OFF" position. This should correct the inaccurate values on the meter's "Circuit Data" page.

Other Resources:

• For more information on High Power Mode, please see page 19 of the attached user manual.
• HDPM6000 - Latest Software & Firmware

Released for: Schneider Electric Macedonia