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NetBotz 300-500 Series | Password reset procedure

Published date: 06 September 2019

Issue:
How do I reset the password on a 300-500 series NetBotz appliance.

Product Line:
NetBotz 300-500 Series (355, 455, 450, 550, & 570)

Environment:
NetBotz 300-500 Series (all versions)

Cause:
Recover from lost client/web password or root password.

Resolution:

Recovering a Lost Web/Advanced View/Root Password
                                  

1) Locate the reset switch on the appliance.  On a wall mount version (355/455) the reset button is on the bottom next to the USB-B port.  On a Rack Mount appliance (450/550/570) the reset button is next to the Input Power connection.

2) Using a thin wire such as a paperclip, press and hold down the reset switch for ten seconds. This
will cause the system to reboot.

3. Once the system reboots, you have two minutes to log in using the following default login values:
     a. For Advanced View
          • User ID: apc
          • Password: apc
     b. For the console
          • User ID: root
          • Password: apc

4. Once you have logged in to Advanced View, change the root password and apc account password to ensure security.
Note: If you do not log in within two minutes after holding down the reset switch, you must repeat the procedure.

Note: On older Version 2 NetBotz 320, 420, and 500 appliances, the password alone can not be reset. The entire device must be reset using the "configreset" option as detailed in k-base FA158175.


 

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