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Search FAQs

Is there a way to restore the default username and password for the web page access to the Quantum CPU?

Issue
Is there a way to restore the default username and password for the web page access to the Quantum CPU. 

Product Line
Quantum

Environment
Windows 10 version 1902, 140CPU65260

Resolution
The user lost the password and cannot access the web pages in the Quantum CPU.  
They need tp restore the default username and password.

The only way to restore the default username and password is to go into the CPU to delete a specific file.  This requires using an internal proprietary username and password to access it.  Due to security reasons, this username and password cannot be given out to either the customer or a Schneider Electric representative.

In order to restore the default username and password, the CPU will need to be sent back for repair.