Issue
User has added a new PM8000 or PM5500 device to Management Console and the devices are communicating and providing real time data. When selecting the "Update OPC" in Management Console, no new devices are added to OPC tags.
Product
Power Monitoring Expert (PME) 8.0, 8.1
Environment
DefaultMeasurements.xml is located in [PME install]\config\IONServices
Cause
PME 8.0 uses a folder called DefaultMeasurementsExt to add device types without having to add to devices to DefaultMeasurements.xml. When the Update OPC is selected in Management Console, PME will look for the DefaultMeasurements.xml in the config folder first. If DefaultMeasurements.xml is found, PME will look for the DefaultMeasurementsExt folder in the same location.
Resolution
One work around is to copy the folder DefaultMeasurmentsExt from the ...\system\IONServices\ to ...\config\IONServices.
A better option would be to transfer the custom content of the DefaultMeasurement.xml file to new extension files in the ...\system\IONService\DefaultMeasurementsExt folder, then remove the DefaultMeasurements.xml file from the config folder.
See FA327559 for information on how to create an extension file
User has added a new PM8000 or PM5500 device to Management Console and the devices are communicating and providing real time data. When selecting the "Update OPC" in Management Console, no new devices are added to OPC tags.
Product
Power Monitoring Expert (PME) 8.0, 8.1
Environment
DefaultMeasurements.xml is located in [PME install]\config\IONServices
Cause
PME 8.0 uses a folder called DefaultMeasurementsExt to add device types without having to add to devices to DefaultMeasurements.xml. When the Update OPC is selected in Management Console, PME will look for the DefaultMeasurements.xml in the config folder first. If DefaultMeasurements.xml is found, PME will look for the DefaultMeasurementsExt folder in the same location.
Resolution
One work around is to copy the folder DefaultMeasurmentsExt from the ...\system\IONServices\ to ...\config\IONServices.
A better option would be to transfer the custom content of the DefaultMeasurement.xml file to new extension files in the ...\system\IONService\DefaultMeasurementsExt folder, then remove the DefaultMeasurements.xml file from the config folder.
See FA327559 for information on how to create an extension file
Released for: Schneider Electric Malaysia
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales enquiry online and an expert will connect with you.
