Browse FAQs

What to do when Web Gate says the Side-by-side configuration is incorrect?

Published date: 24 July 2019

Issue:
Web Gate is unable to launch and there is an error stating that the Side-by-Side configuration is incorrect.

Product Line:
Vijeo Designer (all versions)

Resolution:
When there is an error in Web Gate that states your Side-By-Side configuration is incorrect and the runtime cannot start, this means the Microsoft Visual Studio C++ redistributable package has not been installed properly. In order to resolve this problem, you will need to install the Pre-requisite files for the Web Gate Client files. Please contact Techincal Support @ 1-888-266-8705 or customer.service@schneider-electric.com to obtain the correct version of the Microsoft Visual Studio C++ redistributable package.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.