This article is applicable for the HMIGTU open box Win10 and the Multi Display Adaptor
Root cause
“Intel® Graphics Driver doesn’t support Duplicate Setting with graphics driver for remote connection (DisplayLink® Graphics Driver).
DisplayLink® Graphics Driver is a graphics Driver for remote connection.
Before to follow the procedure to fix the issue, please note that:
- Recommend to use Mouse and Keyboard.
- Disable Write Filter Function
- Product restart is required
- After the uninstall, MDA setting is required again. Please set by the “MDA Configuration Tool”
First Step: Uninstall Intel® Graphics Driver
1. Open Control Panel – Uninstall a Program
2. Select “Intel® Graphics Driver” and “Uninstall”
3. Open Device Manager
4. Select and Right-Click “Display adapters – Intel® HD Graphics”
5. Select “Uninstall device”
6. Turn on the check box “Delete the driver software for this device” and select Uninstall
Limitation:
1. Graphic function performance is down
-> Graphic performance might get slow. Especially animation, video image could be stop (not re-start).
2. The resolution setting of 4:3 Display Model is limited
-> Some resolution could not select. (The recommended resolution for unit is still supported.)
3. The resolution setting and display image of Wide Display Model is not correct
-> Wide resolution might be able to be selected when duplicated. But display image might not be displayed correctly. Display image is stretched or shrunk.
Released for: Schneider Electric Malaysia


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