Issue
When saving a template in Event Watcher, the following error shows:

• "An error occurred while saving Event Watcher data."
• "Problems occurred saving the following item(s):"

Product Line
Power Monitoring Expert 7.x
Power Monitoring Expert 8.x
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023

Environment
Management Console
Event Watcher

Cause
This will occur when entering a Template Condition with % in the Cause Value field or other special characters that Event Watcher doesn't support.

Resolution
Use the 'Select from Event Log' and/or edit the filters to exclude any special characters that may be triggering this error. If adding logic to the Event Watcher Template, try utilizing the following tips:

• For logic operators, the asterisk * is a wildcard for any text. For example, if *tripped* is entered into the Effect Value field, events that include any additional text before or after the word "tripped" in the Effect Value will trigger that event watcher.
• The conditions within a row of the Template Conditions table must all be true for the condition to be met. For example, if you have a row with a Priority of greater than 220 and an Effect Value of Disturbance, both of these must be met for the condition to be true.
• If you have multiple rows in the Template Conditions table, the condition is met if any of the rows are true.

Released for: Schneider Electric Malaysia