1.Context

In certain conditions, it could happen that the installation of the SchneiderPLCUSBDriverSuite finish without error and getting the message that the driver is well installed like on the following screenshot.

However, the PLC USB Driver can’t be seen inside the driver manager :

Even inside the program and features of windows :

2. How to solve

To solve this problem, please follow the step below :

• Stop ‘NetAccess Service’ in Services manually.

• Delete C:\windows\System32\UsbConnect.exe , If you can’t delete it, rename it as other name.

• Re-install the SchneiderPLCUSBDriverSuite.exe.

3. Product

SchneiderPLCUSBDriverSuite

4. Environment

Windows 10 and above

Released for: Schneider Electric Malaysia